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You also agree to the Terms of Use and acknowledge the data collection and usage practices outlined in our Privacy Policy. How do calls get routed in 8x8 Contact Center? How do I add a logo to my 8x8 Contact Center Wallboard? How does messaging work between 8x8 Contact Center and 8x8 Work?
How much recording space is needed in 8x8 Contact Center? What is the date format used in Contact Center Configuration Manager? Schedules, CRM, Campaigns, etc. Why is wait time in queue longer than time in IVR? What is an 8x8 Contact Center Platform Switch? What is Average Time to Answer? What is the default audio if no objects are added? What is the required audio file format?
What does the Transaction Offered metric mean? What is the maximum number of interactions that a Contact Center queue can hold? When an agent accepts an interaction in Contact Center, a case is not automatically created Where does the transfer to agent voicemail go?
Why are call recordings missing on certain days? Why are the figures different between the wallboard and historical report? Why are there duplicate transaction ids for calls on different dates?
Why do my Post Call Survey reports show results for skipped questions? Why does status show as Available when placing an outbound call? Why is there negative abandon counts on agent transaction per media channel report?
Why aren't rejected calls in historical reports matching with the number of rejected calls in 8x8 analytics? Why are queues showing multiple times in 8x8 Contact Center Analytics reports?
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